Customer complaints internationally
American Small Business linked me to CSM, the ezine for Customer Service Professionals. They have an international look at customer complaints. Among the information covered is that the Swedish are the most likely to complain and the Taiwanese the least likely. Another point made is ". . . across the world those who make customer
service complaints tend to be
wealthier and better educated. This is probably because they
consume more, they know what they want, and they aren’t prepared to settle for second
rate service."
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